Delivery

For UK orders I use Royal Mail standard first class. This means items will usually be with you the day after I post them, though occasionally they take a bit longer. An upgrade is available to use the Royal Mail first class signed for service, if you prefer that.

I am happy to accept orders from outside the UK. These will also be sent via Royal Mail, and handed over to your local postal service when they leave the country. Please note that orders sent outside the UK may be subject to an import tax, which will be payable by the customer on delivery.

United Kingdom
Orders over £15 = Free delivery
Orders less than £15 = £1.50
Royal Mail Signed For = £6

Europe
Royal Mail International Standard = £5
Royal Mail International Tracked = £10

North America, Australia and the rest of the world
Royal Mail International Tracked = £12

Delivery times

UK – 1-3 working days processing time, plus 1-4 working days for delivery. Please note this might be longer during busy periods such as Christmas.
EU – 1-3 working days processing time, plus up to 10 working days for delivery.
Rest of the world – 1-3 working days processing time, plus up to 28 working days for delivery.

Custom orders will take an added 3-5 processing time, and this might increase depending on the number of orders we are working on.

If there is an item you need urgently, please contact us and we will try to help as best we can.

Returns

If your item has arrived damaged or in a sub-standard condition please get in touch with us within 14 days of purchase to arrange a return. Please note that the buyer will be responsible for the cost of returning the product.

We are unable to offer refunds for personalised or custom products.

Orders shipped outside of the UK may have customs charges applied. We cannot take on any responsibility for covering these charges and unfortunately cannot do anything about any delays as as result of customs.